Refund policy

Returns:

Thank you for shopping at Shop Puff. We want to ensure that you have a pleasant shopping experience with us, and to provide clarity on our refund policy, we have outlined our No Refunds Policy below.

All Sales Are Final:

• We do not offer refunds, returns, or exchanges on any products unless the item received is defective or damaged.
• It is important to carefully review all product descriptions, specifications, sizing charts, and any other relevant information before making a purchase.

Defective or Damaged Items:

• In the event that you receive a defective or damaged item, please contact us within 3 days of receiving your order.
• To process a return or exchange for a defective or damaged item, we may require proof of the damage, such as photographs or other documentation.
• Shop Puff is not responsible for any damages incurred during shipping or delivery by the postal service or courier.
• We ensure proper packaging and take necessary precautions, but any issues or damages caused by the postal service are beyond our control.
• We will evaluate the situation and, if deemed valid, provide a replacement for the damaged item.

Order Cancellations:

• If you wish to cancel your order, you may do so as long as the items have not been shipped out.
• Please contact our customer support team as soon as possible if you need to cancel your order.
• Once the items have been shipped, the order cannot be canceled.

Exceptions:

• We understand that certain circumstances may arise that require special consideration. In such cases, please reach out to our customer support team directly to discuss your situation.
• We reserve the right to make exceptions to this No Refunds Policy on a case-by-case basis, at our sole discretion.

Contact Us:

• If you have any questions or concerns regarding our No Refunds Policy, need assistance with a defective or damaged item, or wish to cancel your order, please contact our customer support team at hello@shoppuff.live.
• We are here to help and will do our best to address your concerns in a timely manner.

Please note that by making a purchase on our website, you acknowledge and agree to abide by our No Refunds Policy.

Thank you for choosing Shop Puff. We appreciate your understanding and support.